Livestream FAQ

LIVESTREAM FAQ

1. I've purchased tickets to the live streams.  How do I watch them? 

Will this live stream be available for viewing later?
In order to access the live streams you will need to login to your account you created when checking out. Login to the stream page HERE our site will know you purchased a ticket. Only one device may access an account to watch. 

Click here to watch the livestream on 10/29.

2. Can I buy tickets for my friends?

- Of course! Once you’ve purchased more than one item with a ticket included, just email tickets@singlemusic.com with your order # and your friend’s email and an account will be set up for them! You can also use the chat button on the bottom right hand corner.

3. Can I watch the live stream on my phone? 

Yes, The player is HTML5, so as long as your phone supports HTML5 video viewing you can definitely use your phone!

What about my TV? 
Yes absolutely!  One way to watch on your TV is to connect your laptop or desktop with an HDMI cable to your TV and open the livestream on your computer's browser. Click here for a tutorial on connecting your computer. 
Additionally, Casting/Airplay are the best options to connect wirelessly. 

To watch a livestream event, please ensure you have the following:
System Requirements: Windows 7 or higher, Mac OS X 10.6 or higher

Supported desktop browsers:
- Google Chrome 45+
- Mozilla Firefox 49+
- Safari 10+
- Microsoft Edge 15+

Supported mobile browsers:
- Chrome 45+
- Safari 10+ (iOS)

Internet Connection:
- 10mbps download speed is recommended. Check your connection at www.speedtest.net

Not Supported:

- Internet Explorer
- Roku {use casting} (more info: https://www.makeuseof.com/tag/roku-web-browsers/
- Amazon Silk {use casting for fire stick} (more info: http://sn.gl/amazonsilk)
- Playstation 4
- Samsung Smart TV's {use Airplay where available} (more info here: http://sn.gl/samsungtv)

4. How do I use the chat? 
Chat / Ticket accounts are NOT linked. Registering an account in the chat is not required!
Enter a UNIQUE username (like your instagram handle), and enter your message below. If you are prompted to enter a password, that means your username has already been registered by another user. 

5. I have another question!
-No problem, email  Livestream Support or click the chat button on the bottom right corner of this page!


MERCHANDISE ORDER FAQ


1. When can I expect my order to arrive?
-All orders placed Monday-Friday will ship within 1-3 business days unless otherwise stated on the items description. Packages will then take 1-7 days in transit depending on where you live and what you ordered. Many "Pre-Order" items will have their own unique shipping time frame, so please be sure to look before you checkout!


2. Do you ship international orders?
-Yes, we ship worldwide! Some International orders can take up to 4-6 weeks to arrive, so please be patient. Some countries will charge the receiver a customs fee for out of country purchases before delivering a package. We will not be liable for these customs fees. Please contact your local post office or customs office for exact rates.


3. How much does shipping cost?
-All shipping costs will be displayed at checkout. Costs depend on where you live and what items you order.


4. Can you ship part of my pre-order by itself?
-No. When you check out with an item on "pre-order" in your cart, the entire order will ship as one cohesive package. If you want an item ready to ship immediately, it is important that you place a separate order from any other items on pre-order.

            5. When will I be charged for my order?
              -All orders will be charged at the time of purchase. “DownRightMerch” will appear on the statement description.
                6. Is my package lost?
                  -Probably not. Please contact us though if you did not receive shipping confirmation, or your tracking number is not visible through the online tracking portal. If your package is labeled as "Delivered" and you have not received it, you'll have to contact your local post office with your shipping number. Once the package leaves our facility, it is out of our hands. We cannot be held responsible for lost or stolen packages.
                    7. My order was returned to sender. What happens next?
                      -If your USPS tracking indicates your order was "returned to sender", we will wait for the package to arrive back to our warehouse and contact you once we receive it. Prior to reshipping the additional package, customers will be sent an invoice to pay postage cost of the shipment. Once the Invoice is paid, the package will be shipped. If we do not receive a reply within 30 days of contacting you about your returned package, we will refund you the cost of your order minus any shipping/restocking fees.